Privacy Policy

TheNextGen ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when using https://shop.thenextgen.ai/ ("Website").

1. Information We Collect

- Personal Information: Name, email, phone number, shipping/billing address

- Account Information: Username, password (if applicable)

- Purchase Information: Orders, products, payments

- Cookies & Analytics: Website usage data, preferences, IP addresses

2. How We Use Your Information

- To process orders and deliver products

- To communicate updates, promotions, and customer support

- To analyze website usage and improve our services

- To comply with legal obligations

3. Cookies

We use cookies to improve user experience and personalize content. You can configure your browser to reject cookies, but some features may not work properly.

4. Third-Party Services

We may share information with trusted third parties such as:

- Payment processors (for order payments)

- Analytics providers (Google Analytics, etc.)

- Cloud services (Cloudflare for security)

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.

6. User Rights

You may request access to, correction of, or deletion of your personal data by contacting us at: [email protected]

7. Children’s Privacy

Our Website is not directed at children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Effective Date."

9. Contact Us

For questions about this Privacy Policy, please contact: [email protected]

Orders are processed within 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Delivery Time

• Within Iraq: 3–7 business days depending on the location.
• International: Currently not available (or specify if available).

Shipping Costs

• Shipping fees are calculated at checkout or may be offered free for certain promotions.
• Additional charges may apply for remote or hard-to-reach areas.

Order Tracking

A tracking number will be provided once your order has been shipped.

Delays

We are not responsible for delays caused by courier services, customs processes, or other circumstances beyond our control.

At TheNextGen, we want you to be completely satisfied with your purchase. If for any reason you are not, you may be eligible for a return or refund under the terms outlined below.

1. Eligibility for Returns

• Products must be returned within 15 days of the delivery date.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

We do not accept returns for:

• Downloadable or digital products.
• Opened software or coding kits.
• Items damaged due to misuse, negligence, or improper assembly.
• Customized or special-order products.

3. Return Process

• Contact us at [email protected] +964 7704 379 379 to initiate a return.
• Our team will provide you with return instructions and shipping details.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–14 business days.
• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you received a defective or damaged item, we will offer an exchange at no additional cost.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: [email protected]